Privacy Policy of bbcasino

bbcasino collects personal data from you in several ways: directly when you register and interact with our platform, automatically through your use of our website and games, and occasionally from third parties where permitted. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create a bbcasino account, we collect the following:

• Full legal name as it appears on your national identity document
• Date of birth (to verify you are 18 years of age or older)
• Email address and mobile phone number
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may request copies of:

• National Identity Card (NID), passport, or driving licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)
• Source of funds documentation for high-value transactions

1.3 Financial Transaction Data

When you make deposits or request withdrawals on bbcasino, we collect transaction records including deposit amounts in BDT (৳), withdrawal requests, payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — these are handled by your payment provider's own secure infrastructure.

1.4 Gameplay and Betting Data

We maintain records of your activity on bbcasino, including the games you play (slots, live casino, cricket betting, Dinosaur Tycoon, Crazy 777), bet amounts and outcomes, session durations, and bonus usage history. This data is used to personalise your experience, identify problem gambling indicators, and resolve disputes.

1.5 Technical and Device Data

Our servers automatically log certain technical information each time you visit bbcasino, including your IP address, browser type and version, device type (mobile or desktop), operating system, screen resolution, referral URL, and pages visited within our platform. This data helps us optimise performance and detect suspicious access patterns.

bbcasino processes your personal data for the following purposes. We rely on different legal bases depending on the nature of the processing activity.

bbcasino will never use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required, obtaining your explicit consent.

bbcasino does not sell or commercially transfer your personal data to third parties. However, in order to deliver our services, we share data with a limited set of trusted partners and in specific legally required circumstances. All third parties who receive your data are contractually required to handle it securely and use it only for the purpose for which it was shared.

3.1 Service Providers

We engage carefully selected service providers who assist us in operating bbcasino, including:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard network partners who handle your transaction data under their own privacy frameworks
• KYC / identity verification providers — third-party verification platforms that cross-reference your identity documents against authoritative databases
• Game technology providers — suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who may process limited session data to deliver and maintain their games
• Cloud infrastructure providers — servers and databases that host the bbcasino platform and store player data in encrypted form
• Customer support tooling — live chat and ticketing software that stores your support conversation history

3.2 Legal and Regulatory Disclosure

bbcasino may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies where we are required to do so by applicable law, court order, or in response to a formal legal process. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that bbcasino undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may form part of the transferred assets. Any successor entity will be required to honour the commitments made in this Privacy Policy or notify you of any material changes before applying them.

bbcasino uses cookies and similar tracking technologies (such as web beacons and local storage) to provide core platform functionality, improve user experience, and gather aggregate analytics about how players navigate the site. This section explains what types of cookies we use and how you can manage them.

Types of Cookies We Use

Strictly necessary cookies cannot be disabled as they are essential to the functioning of bbcasino. All other cookie categories may be managed through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies via the browser's privacy or settings menu. Please be aware that disabling functional or analytics cookies may affect your experience on the platform.

bbcasino takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption in transit: All communication between your browser or app and our servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data fields, including identity document scans and financial records, are stored in encrypted form on our servers.
• Access controls: Access to personal data within bbcasino's internal systems is restricted on a strict need-to-know basis. Staff with access to player data undergo regular security training.
• Password security: Player passwords are stored as salted cryptographic hashes. bbcasino staff cannot retrieve your plaintext password under any circumstances.
• Intrusion detection: We operate continuous monitoring systems to detect unusual access patterns, brute-force attempts, and other potential security incidents.
• Two-factor authentication: Players are strongly encouraged to enable 2FA on their accounts as an additional layer of protection against unauthorised login.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bbcasino will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

bbcasino retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods we apply to the main categories of data are as follows:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised and aggregated data may be retained indefinitely for statistical and product development purposes.

As a player on bbcasino, you hold the following rights over your personal data. To exercise any of these rights, please contact our data protection team at support@bbcasino with the subject line "Data Rights Request" and your registered account details.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format within 30 days of a valid request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis exists. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

bbcasino reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. All amendments will be published to this page with an updated "Last Updated" date at the top of the document.

For material changes — those that significantly affect how we process your personal data or that reduce your rights under this policy — we will provide at least 14 days' advance notice by email to your registered address or by a prominent notice on the bbcasino platform, prior to the changes taking effect. For minor clarifications or non-material updates, the revised policy will take effect immediately upon publication.

Your continued use of bbcasino following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a material change, you are entitled to close your account and request the return of your real-money balance before the revised policy takes effect. To do so, please contact support@bbcasino.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bbcasino handles your personal data. This is especially important if you are a regular player, as your use of our services over time involves the ongoing collection and processing of data as described in this document.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version on this page supersedes all prior versions.